At The Excelsior, we promise that the prices offered on our website are the best available compared to all great & certified online travel agencies, such as Booking.com, Expedia and Hotels.com. Should you find a lower rate in any of the aforementioned websites, we will match it.
In the unlike event that you do find a better rate inBooking.com, Expedia and Hotels.com, please submit a claim within 24 hours of your booking to firstname.lastname@example.org. We will contact you within two (2) business days after receiving your claim. Terms & Conditions apply.
Terms & Conditions
For a claim to be valid under the Best Value Promise, it must satisfy all of the terms and conditions listed below:
A claim must be submitted within 24 hours after making the initial reservation through www.excelsiorhotel.gr at least 48 hours before the scheduled arrival. The Best Value Promise does not apply to any reservation made within 48 hours of arrival. The initial reservation means the original reservation made on our website and does not include modified or cancelled reservations.
The Best Value Promise does not apply to reservations booked through other websites. If a reservation was booked through another website, we are not responsible for any fees associated with the cancellation of that reservation.
The Competing Rate must be for the same room type (including but not limited to similar room size, bedding, views, and amenities), rate type, number of guests, dates, length of stay and rate rules (including but not limited to cancellation policies).
The Competing Rate must be bookable on any of the aforementioned websites. Advertised or enquiry only rates do not qualify. The Best Value Promise does not apply to rates found offline, negotiated corporate rates, group rates, rates requiring membership in a club or other organization, direct mail or email solicitations or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time we process the claim.
The Best Value Promise does not apply to packaged rates. Packaged rates include Hotel accommodation sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental) and Hotel accommodation sold with additional amenities (including but not limited to breakfast and/or Internet service).
The Best Value Promise does not apply to taxes, gratuities, or any additional charges or fees that may apply to your stay. If the Competing Rate is in a different currency from the rate booked on www.excelsiorhotel.gr, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate in place at the time the initial reservation was made. Discrepancies may occur between The Excelsior rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to currency exchange calculations, we reserve the right to deny the claim.
We may deny a claim where the difference between the rates is less than one Percent (1%).
A claim can only be submitted via email to email@example.com. Claim verification will be made within two (2) business days of receiving the claim.
A claim will be accepted in all languages supported on www.excelsiorhotel.gr
We reserve the right in our sole discretion to determine the validity of any claim and whether it meets the Terms & Conditions. Any dispute arising out of or related to the Best Value Promise and the Terms & Conditions must be brought against the Hotel at which the reservation was booked in the courts of the city in which the Hotel is located and is subject to its local law. Such dispute must be brought in a party’s individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.
Void where prohibited by law. We reserve the right to revise, amend, supplement, suspend or discontinue the Best Value Promise at any time in our sole discretion and without prior notice.
Why Book Online?
There are many reasons why! Booking on www.excelsiorhotel.gr is the easiest and most efficient way to book at The Excelsior.
Best Value Promise
We offer the lowest price online and guarantee that with our Best Value Promise.
A Wealth of Information
www.excelsiorhotel.gr is the best place to find information about us as well as tips for what to do and see when you stay with us.
No Hidden Fees
You can rest assured that The Excelsior never charges any booking fees. We’re also completely transparent about all charges so you know exactly what your total hotel stay will cost when you book.
Seamless Customer Service
When you reserve a stay through our website, our colleagues are on call to answer any questions about your reservation and to make any necessary changes if you decide there’s something you need to change.
Our website operates under the highest security standards possible, so you can have peace of mind when you book on www.excelsiorhotel.gr
Our hotel offers unique and special packages - as well as discounted meals, spa treatments and more - available only through our website.
Should you need to cancel a reservation, you can do so quickly and easily.